Customer Satisfaction

We have ambitions to become number one in customer assistance and support. In this view, Management acts as a guarantor to the Customer, for the attainment of the objectives that lead to his complete satisfaction. The Quality Department is present and active in all processes: from design and product development, to industrialization; from the creation of pre-series to production, up to services and after-sales activities. All this through continuous collaboration and shared initiatives with customers and suppliers.

OLSA consider the communication process as a key factor to ensure a positive relationship with Customers. Customer is visited for the preliminary contacts, providing reference details for standard and escalation communication process; then on a regular basis and whenever needed.

Returned parts are managed by the related OLSA manufacturing site according to Customer Specific Requirements (Portal, 8D, etc.) with feedback consistent with the assigned deadline. Warranty returns, management centralized at OLSA HQ. Analysis performed jointly with Quality Engineer and Process Engineer from the Manufacturing plant. Outcomes used to keep updated the internal data base (Lesson Learned) managed by the dedicated OLSA Team for continuous improvement intent.